Return and Refund Policy

This Return and Refund Policy outlines the terms under which customers may return products purchased from Kraft House Creations - Kantha House and the conditions under which refunds will be issued. It is essential for customers to understand their rights and responsibilities regarding returns and refunds.

Return Period
Customers have a period of 30 days from the date of receipt of their item to request a return. To initiate a return, customers must contact us via the provided email address.

Eligibility for Returns
To be eligible for a return, the item must be in the same condition as received, unworn or unused, with all original tags attached, and in its original packaging. A receipt or proof of purchase is required to process the return.

Return Process
To start a return, customers should contact us at shopkhcuk@gmail.com. Upon acceptance of the return request, a return shipping label and instructions will be provided. Items returned without prior authorization will not be accepted.

Inspection of Returns
Upon receipt of the returned item, it will be inspected to determine its condition. Customers will be notified regarding the approval or rejection of the refund based on the inspection results.

Refund Process
If the return is approved, the refund will be processed to the original payment method within 10 business days. Customers should be aware that it may take additional time for their bank or credit card company to post the refund.

Damaged or Incorrect Items
Customers are advised to inspect their orders upon receipt. If an item is defective, damaged, or incorrect, it is imperative to contact us immediately to evaluate the issue and determine the appropriate resolution.

Non-Returnable Items
Certain items are not eligible for return, including perishable goods, custom products, and personal care items. Additionally, returns on sale items or gift cards are not accepted. For any questions regarding specific items, customers should reach out for clarification.

Exchanges
To exchange an item, customers should return the original item and, once the return is accepted, place a new order for the desired item.

European Union Cooling Off Period
For items shipped to the European Union, customers have the right to cancel or return their order within 14 days without justification. The item must meet the same return conditions as outlined above.

For further inquiries regarding returns and refunds, please contact us at shopkhcuk@gmail.com.