Ordering and Shipping

At Kraft House Creations - Kantha House, we prioritize a seamless ordering and shipping experience for our customers. Understanding the intricacies of the ordering process and shipping logistics is essential for ensuring customer satisfaction and timely delivery of products.

Ordering Process

To place an order, customers can navigate through our product offerings and select items of interest. Each product page provides detailed descriptions, including dimensions, materials, and care instructions. Customers are encouraged to review this information carefully before proceeding to checkout.

Once items are selected, customers will add them to their shopping cart. The checkout process requires customers to provide accurate shipping information, including the recipient's name, address, and contact number. It is crucial to ensure that all details are correct to avoid delays in shipping.

After completing the order, customers will receive an order confirmation via email. This confirmation includes a summary of the purchased items, the total cost, and an estimated delivery date. It is advisable to keep this confirmation for future reference.

Shipping Methods

Kraft House Creations - Kantha House utilizes various shipping methods to ensure timely delivery. Standard shipping is typically processed within 1-3 business days after the order is confirmed. Customers can expect delivery times to vary based on their location and the chosen shipping method.

For international orders, additional customs fees or taxes may apply, depending on the destination country. Customers are responsible for any such charges that may arise during the shipping process.

Tracking Orders

Once an order has been shipped, customers will receive a tracking number via email. This tracking number allows customers to monitor the status of their shipment in real-time. It is recommended to check the tracking information periodically to stay updated on the delivery progress.

Delivery Issues

In the event of delivery issues, such as delays or lost packages, customers should contact our support team promptly. We will work diligently to resolve any issues and ensure that customers receive their orders as quickly as possible.

Contact Information

For any inquiries regarding the ordering and shipping process, customers can reach out to us via email at shopkhcuk@gmail.com or by phone at 07438411028. Our team is available to assist with any questions or concerns.

By understanding our ordering and shipping policies, customers can enjoy a smooth shopping experience and receive their unique Kantha textiles in a timely manner.